Posted:  10/28/2024

If you have an interest in Fertility Health or Fertility Awareness this is the company for you!  You will be part of an International Organization with the latest cutting-edge technology, app and classes to teach others how to be the authority of their fertility in a natural, healthy and Catholic way. As a customer Service Representative, you will work collaboratively in person with the growing team to provide world-class customer service to our students, donors, and volunteers.  You will report to the Office Manager.

Couple to Couple League Mission

To inspire, educate and support couples in family planning that is natural, effective, healthy, and consistent with God’s plan for life, love and marriage.

CCL Central Customer Service Representative

Job Requirements:

• Strong communication and interpersonal skills, both written and verbal.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to multi-task several computer systems to support students, volunteers, instructors and donors.
• Excellent problem-solving skills.
• Experience in customer service or a related field is preferred.
• Experience in Microsoft Products (Excel, Teams, Outlook, etc).
• Resilient and adaptable to change while maintaining a positive outlook.

Responsibilities:

• Daily customer service: engage with clients daily to address their needs and inquiries, troubleshoot technical issues, navigate our services and assist customers with online or phone registrations and orders.
• Respond to customer inquiries: respond promptly to customer inquiries through various channels, including phone, main and secondary emails, and chatbot.
• Resolve customer complaints: handle customer complaints and provide solutions.
• Shipping of products: ship products ordered or for classes in a timely manner and report when inventory runs low to ensure product availability.
• Warehouse management: responsible for the organization, product level and stocking the warehouse.  This may require unloading supplies and/or carrying boxes up to 40 pounds.
• Confidentiality: maintain client confidentiality with customers, donors and volunteers.
• Reporting KPIs: prepare various monthly KPIs on customer service and shipping.