Posted: September 29, 2021

Catholic Charities Southwest Ohio is currently accepting applications for a Full Time Case Manager—Refugee Support Services with our Refugee Resettlement Program.

As the official refugee resettlement agency for the Greater Cincinnati area, Catholic Charities Southwestern Ohio has resettled over 12,000 refugees since 1980. Catholic Charities is ready to welcome and support them to rebuild a new life in Greater Cincinnati. There is already a pipeline of refugees fleeing from other countries whom we are resettling, including the Congo, Syria and Sudan. We know Cincinnati is a welcoming and generous community.

Come and join our team!  There is an opportunity for you to participate in our mission for world class compassion and hospitality. As the Case Manager—Refugee Support Services, you will provide case management services to refugees and families. You will assess individual and family needs and provides case management to eliminate barriers that are identified through the creation of a family self-sufficiency plan and individual employment plan.  This position works collaboratively with community and internal partners to establish a continuum of care for refugees and their families served through the program. This position assists with serving secondary migrants, asylees and refugees outside of their initial Reception & Placement period as needed to promote self-sufficiency.

This position will work out of our Cincinnati MidPointe office location (7162 Reading Rd, Cincinnati, OH 45237) normal working schedule is Monday-Friday, 8:30am-4:30-pm, and reports to the Case Management Supervisor, Refugee Resettlement Services.

CCSWOH offers comprehensive benefits package including group health, dental, vision insurance, 401k employer contribution, employee assistance plan, life insurance, and disability coverage.  Visit https://benefits.catholiccincinnati.org/ to view specifics on group insurance coverage.  Immediate eligibility of 15 days of PTO and 11 paid holidays per year.

Job Responsibilities:  

• Complete intake and assessments on clients assigned to case load within required time frames set forth in Refugee Support Services protocol.
• Develop family centered self-sufficiency plans for clients on assigned case load. Assist clients in achieving the targets identified in the plan by working with them to eliminate barriers.
• Develop individual employment plans for adult members of assigned case load. Assist clients in achieving the targets identified in the plan by working with them to eliminate barriers.
• Connect clients to public benefits and Agency services, including Medicaid, Food Stamps, Housing, ESL and Employment services, and ensure an understanding of how to access them after case management services end.
• Connect clients to community resources to help address needs and benefit their daily living (i.e. food pantries, thrift stores, faith communities)
• Meet with walk-in clients during designated hours to assess service needs, enroll in program services and provide community referrals.
• Ensure case files, both paper and electronic, are kept up to date with the required documentation as set forth in grant and program guidelines.
• Complete case notes for all client interactions and ensure information is entered into the program database and the State database systems in a timely manner per documentation policy procedures.
• Maintain communication and cultural understanding with clients, between clients and partners, the Agency, and the community.
• Provide case management services to secondary migrants, asylees, parolees and refugees to reduce barriers to employment and promote self-sufficiency.
• Collaborate with Refugee Resettlement Services staff as needed to ensure that clients are receiving the services they need to achieve their goals.
• Other duties as assigned

Required Qualifications and Skills:

• Bachelor degree in social services or related field or equivalent work experience.
• Demonstrated ability to work with a variety of cultures, partners and groups; excellent communication skills, organizational and facilitation abilities.
• Flexibility and adaptability to work with varying client needs and clients from other cultures
• Ability to work well in team environment
• English required, foreign language skills a plus.
• Proficient in computer-based client database systems and Microsoft Office Suite.
• State Motor Vehicle Operator’s License that meets CCSWOH current carrier guidelines.

 Preferred Qualifications and Skills:

• Experience working in refugee resettlement or with refugee/immigrant populations
• Proficiency in a foreign language native to refugee populations, such as Swahili, Kinyarwanda, Arabic, French, Tigrinya

 Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues

 Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

• Use hands to manipulate, handle, feel, and control items or equipment;
• Talk to other employees/clients and hear them;
• See and be able to read, write, and interpret written documents;
• Occasionally lift and move objects weighing up to 25 pounds.

About Catholic Charities and Organizational Responsibility:

For more than 100 years, Catholic Charities has served the Archdiocese of Cincinnati. Our programs have changed over the years, but our commitment to serve the poor, protect the vulnerable and welcome the stranger has not wavered. Our mission is to Serve, Enlighten and Empower. We serve local families and change local lives.

 Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Starting pay range for this position is between $18.50-$19.50/hr, depending upon experience.

Catholic Charities Southwest Ohio is proud to be an affirmative action/equal opportunity employer. M/F/Disabled/Vets.

Position will be open until filled.