Posted:  10/01/2024

Provide administrative support and assistance to PASSPORT Care Managers, and keep Care Managers informed of updates/concerns related to the Care Managers PASSPORT individuals. This position will be responsible for contacting providers to obtain information necessary to best serve the individual, as well as ensuring all outstanding paperwork/provider information related to an individual’s health status is obtained in a timely manner.

Brief Description for PASSPORT Community Health Navigator:

• Scans documents into the DocRecords system.
• Answers phones in three rings most of the time in a professional and courteous manner with the call transferred to the proper person or voicemail with calls documented in appropriate electronic records as necessary.
• Provide supportive services to PASSPORT staff (i.e. contact primary care physicians/hospitals/providers, contacting PASSPORT individuals as needed, completing follow up for Care Managers).
• Complete Medicaid verifications.
• Document missed visits into PIMS system.
• Assist with on-call as needed.
• Collateral contacts and coordination with other service providers are timely and appropriate.
• Complete and data enter reports in a clear, concise, accurate, and timely manner.
• Interact with clinical staff, consumers, and network providers by contacting and scheduling transportation for PASSPORT individuals.
• Assure that individuals receive transportation as needed.
• Follow up with Care Manager and Providers that individuals have received the service they require.
• Assist individuals, Providers, and Clinical Staff in resolving transportation issues.
• Maintain positive working relationships with providers, informal support, providers, community agencies, and medical professionals.
• Provides coverage for other Community Health Navigator(s) if needed.

Minimum Requirements:

• High School Diploma required.
• At least 3 years related experience or training or equivalent combination of education and experience.
• Ability to use a computer with substantial ease, including Word, Excel, and Outlook.
• Knowledge of Medicare and Medicaid preferred.
• Good communication skills.
• Ability to work with diverse populations.
• Willingness to work some flexible hours.
• Detail oriented.