Posted 11/17/21

Catholic Charities Southwest Ohio is currently accepting applications for a Full Time Preferred Communities Case Manager in our Refugee Resettlement Services program.

As the official refugee resettlement agency for the Greater Cincinnati area, Catholic Charities Southwestern Ohio has resettled over 12,000 refugees since 1980. Catholic Charities is ready to welcome and support them to rebuild a new life in Greater Cincinnati. There is already a pipeline of refugees fleeing from other countries whom we are resettling, including the Congo, Syria and Sudan. We know Cincinnati is a welcoming and generous community.

Come and join our team!  There is an opportunity for you to participate in our mission for world class compassion and hospitality. As the Preferred Communities Case Manager—Refugee Resettlement Services, you will provide trauma-informed Intensive Case Management and family-centered interventions to ORR-eligible individuals experiencing any of the following vulnerabilities:  single parents/guardians, clients with physical disabilities or medical conditions requiring ICM, clients with mental health needs, elderly and homebound clients, youth who have spent many years in refugee camps, survivors of domestic violence or gender-based violence, secondary migrants new to the area, and clients who need social adjustment supports.

This position will work out of our Cincinnati MidPointe office location (7162 Reading Rd, Cincinnati, OH 45237) normal working schedule is Monday-Friday, 8:30am-4:30-pm, and reports to the Case Management Supervisor, Refugee Resettlement Services.

CCSWOH offers comprehensive benefits package including group health, dental, vision insurance, 401k employer contribution, employee assistance plan, life insurance, and disability coverage.  Visit https://benefits.catholiccincinnati.org/ to view specifics on group insurance coverage.  Immediate eligibility of 15 days of PTO and 11 paid holidays per year.

Job Responsibilities:  

• Provide case management services in accordance to the Preferred Communities Program Plan, including:
• Complete initial assessment and submit to USCCB through MRIS online system within 7 days of client enrollment
• Complete interim assessment every 90 days and submit to USCCB through MRIS online system by the 104^th day
• Complete closing assessment and submit to USCCB through MRIS online system within 14 days of case closure date
• Record external referrals in agency client database system
• Develop self-sufficiency service plans in conjunction with client
• Meet with clients on caseload at least once every 30 days (but more often as appropriate for clients with exceptional needs) for at least 6-12 months or until self-sufficiency is reached
• Maintain caseload of 15-30 clients.
• Connect clients to community resources to help address needs and benefit their daily living (i.e. food pantries, thrift stores, faith communities)
• Ensure case files, both paper and electronic, are kept up to date with the required documentation as set forth in the Cooperative Agreement and program guidelines.
• Complete case notes for all client interactions and ensure information is entered into the program database in a timely manner per documentation policy procedures.
• Maintain communication and cultural understanding with clients, between clients and partners, the Agency, and the community.
• Work collaboratively with student interns and volunteers.
• Assist with preparation of program reports.
• Collaborate with Refugee Resettlement Services staff as needed to ensure that clients are receiving the services they need to achieve their goals.
• Other duties as assigned

Required Qualifications and Skills:

• Bachelor degree in social work or related field
• Demonstrated ability to conduct client assessments, develop service plans, implement interventions, and evaluate service effectiveness
• Knowledge of local health care system and community resources
• Demonstrated ability to work with a variety of cultures, partners and groups; excellent communication skills, organizational and facilitation abilities; Flexibility and adaptability to work with varying client needs and clients from other cultures
• Must be accurate, detail oriented and organized
• Ability to work well in team environment
• English required, foreign language skills a plus.
• Proficient in computer-based client database systems and Microsoft Office Suite.
• Valid driver’s license

 Preferred Qualifications and Skills:

• At least two years’ experience providing case management services
• State of Ohio LSW
• Experience working in refugee resettlement or with refugee/immigrant populations
• Proficiency in a foreign language native to refugee populations, such as Swahili, Kinyarwanda, Arabic, French, Tigrinya

 Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues

 Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

• Use hands to manipulate, handle, feel, and control items or equipment;
• Talk to other employees/clients and hear them;
• See and be able to read, write, and interpret written documents;
• Occasionally lift and move objects weighing up to 25 pounds.

About Catholic Charities and Organizational Responsibility:

For more than 100 years, Catholic Charities has served the Archdiocese of Cincinnati. Our programs have changed over the years, but our commitment to serve the poor, protect the vulnerable and welcome the stranger has not wavered. Our mission is to Serve, Enlighten and Empower. We serve local families and change local lives.

Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Starting pay range for this position is between $18.50-$19.26/hr, depending upon experience.

Catholic Charities Southwest Ohio is proud to be an affirmative action/equal opportunity employer. M/F/Disabled/Vets.