Catholic Charities & Catholic Social Services

Posted December 6, 2021

Catholic Charities Southwest Ohio is currently accepting applications for a Full Time Bilingial Administrative Assistant  with our Immigration Legal Services Program.

Catholic Charities Southwestern Ohio provides immigration legal services as part of its mission to “serve the community to in turn serve the vulnerable.” We welcome the stranger through our refugee resettlement services, Su Casa Hispanic Center, and immigration legal services. These services are provided to people of all ages and nationalities.

Come and join our team!  There is an opportunity for you to participate in our mission for world class compassion and hospitality. As the Bilingual Administrative Assistant, you will provide immigration legal services by managing referrals, assisting potential clients with completing intakes, and ensuring incoming calls are answered and callers are directed to the appropriate staff member.  The Administrative Assistant is responsible for assisting the program staff with incoming mail, case management, and data tracking. Under the direction of the Immigration Legal Services Director and in coordination with program staff this position will ensure client services are accurately reported and monitored in the appropriate data base system.  The Administrative Assistant will also perform a supporting role for the administration of the Safe Release Support Program.

This position will work out of our Cincinnati MidPointe office location (7162 Reading Rd, Cincinnati, OH 45237) normal working schedule is Monday-Friday, 8:30am-4:30-pm, and reports to the Director of Immigration Legal Services.

CCSWOH offers comprehensive benefits package including group health, dental, vision insurance, 401k employer contribution, employee assistance plan, life insurance, and disability coverage.  Visit https://benefits.catholiccincinnati.org/ to view specifics on group insurance coverage.  Immediate eligibility of 15 days of PTO and 12 paid holidays per year.

Job Responsibilities:  

• Provides welcome and initial reception to clients, volunteers, and other visitors to the seventh floor of the Catholic Charities offices located at Mid-Pointe Tower.
• Manages ILS intake process by conducting intake with potential clients and submitting completed intakes to the ILS Director, reviewing voicemail messages, adding call data to the Hotline Tracking Report, returning calls or forwarding messages to appropriate individuals.
• Manages internal referral list in Salesforce and provides referrals to other departments within Catholic Charities and to outside agencies and law offices, as-needed.
• Completes data entry to ensure accurate record-keeping for Immigration Legal Services and the Safe Release Support program.
• Updates intake reports when case acceptance decisions are made and legal service fee waivers are granted by ILS Director.
• Provides clerical support by creating physical files for cases accepted for legal services and distributing physical files to ILS advocates assigned to the respective case as well as digital files in ILS case management system.
• Communicates with Safe Release Support program caseworkers to schedule fingerprint appointments for potential sponsors of unaccompanied immigrant children and manages the calendar of the Safe Release Support Specialists.
• May serve as an interpreter when language skills are applicable for case services.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Maintains confidentiality and appropriately handles sensitive information in compliance with legal ethical standards.
• Other duties as assigned.

Required Qualifications and Skills:

• High School Diploma or equivalent.
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point) and aptitude to quickly learn other software applications.
• Excellent time management skills and ability to manage workflow and prioritize workload.
• Must be accurate, detail oriented and organized.
• Culturally competent with diverse, international clients and individuals with limited English proficiency.
• Excellent written and verbal communication skills in both English and Spanish.
• Ability to maintain client confidentiality.

 Preferred Qualifications and Skills:

• Two years working in human services or an office environment.
• Knowledge of and experience with office management systems and procedures.

 Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues

Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

• Use hands to manipulate, handle, feel, and control items or equipment;
• Talk to other employees/clients and hear them;
• See and be able to read, write, and interpret written documents;
• Occasionally lift and move objects weighing up to 15 pounds.

About Catholic Charities and Organizational Responsibility:

For more than 100 years, Catholic Charities has served the Archdiocese of Cincinnati. Our programs have changed over the years, but our commitment to serve the poor, protect the vulnerable and welcome the stranger has not wavered. Our mission is to Serve, Enlighten and Empower. We serve local families and change local lives.

 Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Starting pay range for this position is between $16.50-$18.00/hr, depending upon experience.

 

 

Catholic Charities Southwest Ohio is proud to be an affirmative action/equal opportunity employer. M/F/Disabled/V

Posted 11/17/21

Catholic Charities Southwest Ohio is currently accepting applications for a Full Time Case Management Supervisor with our Refugee Resettlement Program.

As the official refugee resettlement agency for the Greater Cincinnati area, Catholic Charities Southwestern Ohio has resettled over 12,000 refugees since 1980. Catholic Charities is ready to welcome and support them to rebuild a new life in Greater Cincinnati. There is already a pipeline of refugees fleeing from other countries whom we are resettling, including the Congo, Syria and Sudan. We know Cincinnati is a welcoming and generous community.

Come and join our team!  There is an opportunity for you to participate in our mission for world class compassion and hospitality. As the Case Management Supervision with our Refugee Resettlement Services program, you will provide

administrative and clinical supervision to 3 program case managers, and Social Work Student Interns. Additionally, the Case Management Supervisor maintains a small caseload of case management clients enrolled in the Preferred Communities program.  This position is responsible for the management, implementation, and quality assurance of trauma-informed, family-centered case management services, ensuring compliance with program requirements/guidelines.

This position will work out of our Cincinnati MidPointe office location (7162 Reading Rd, Cincinnati, OH 45237) normal working schedule is Monday-Friday, 8:30am-4:30-pm, and reports to the Director of Refugee Resettlement Services. This is a salary exempt role.

CCSWOH offers comprehensive benefits package including group health, dental, vision insurance, 401k employer contribution, employee assistance plan, life insurance, and disability coverage.  Visit  https://benefits.catholiccincinnati.org/ to view specifics on group insurance coverage.  Immediate eligibility of 15 days of PTO and 11 paid holidays per year.

Job Responsibilities:  

• Promote teamwork; coordinate the workload of case managers and delegate responsibilities; determine work priorities and ensure adequate staff coverage; communicate regularly with Refugee Resettlement Services Director
• Work with staff, volunteers, and key stakeholders in the community to ensure clients receive services in a timely and effective manner.
• Ensure program goals are met and reported according to contractual agreements.
• Assume responsibility for the accuracy, substance, and timeliness of program reports, schedules and other relevant work assignments.
• Maintain a caseload of 1-5 Preferred Communities intensive case management cases as needed.
• Track program indicators for Preferred Communities and complete program reports including Preferred Communities Data Supplement Excel Workbook and USCCB Diocesan Narrative Quarterly Report.
• Ensure successful collaboration with external partners; conduct outreach to community service providers to enhance capacity to support vulnerable refugee populations.
• Oversee Resource Specialist and Acclimation Program services to ORR-eligible clients who are within 30 days to 2 years post-arrival.
• Recruit social work student interns to assist with case management services and serve as their Field Instructor.
• Ensure RSS State webtool is updated weekly and documentation is reported per program requirements.
• Conduct regular reviews of client case files to ensure quality in service provision and fulfillment of documentation requirements. Act as lead in Continuous Quality Improvement chart review audits for Preferred Communities program and Refugee Support Services case management services.
• Resolve problems and mediate conflicts encountered during daily operations, determine appropriate solutions, and promote teamwork.
• Provide annual performance reviews of direct reports as well as training, development and performance feedback.
• Coordinate new staff training upon hire and conduct ongoing training as needed to ensure high quality service provision in line with agency and funder guidelines.
• Other duties as assigned

Required Qualifications and Skills:

• Bachelor degree in social work and five years’ experience providing case management services with supervisory experience
• State of Ohio LSW
• Demonstrated ability to work with a variety of cultures, partners and groups; excellent communication skills, organizational and facilitation abilities; flexibility and adaptability to work with varying client needs and clients from other cultures
• Must be accurate, detail oriented and organized, and have good time management skills
• Ability to work well in team environment
• English required, foreign language skills a plus.
• Proficient in computer-based client database systems and Microsoft Office Suite.
• Valid driver’s license

 Preferred Qualifications and Skills:

• Master degree in social work
• Experience working in refugee resettlement or with refugee/immigrant populations
• Proficiency in a foreign language native to refugee populations, such as Swahili, Kinyarwanda, Arabic, French, Tigrinya

 Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues

 Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

• Use hands to manipulate, handle, feel, and control items or equipment;
• Talk to other employees/clients and hear them;
• See and be able to read, write, and interpret written documents;
• Occasionally lift and move objects weighing up to 25 pounds.

About Catholic Charities and Organizational Responsibility:

For more than 100 years, Catholic Charities has served the Archdiocese of Cincinnati. Our programs have changed over the years, but our commitment to serve the poor, protect the vulnerable and welcome the stranger has not wavered. Our mission is to Serve, Enlighten and Empower. We serve local families and change local lives.

 Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Starting pay range for this position is between $43,800-$44,500 annually, depending upon experience.

Catholic Charities Southwest Ohio is proud to be an affirmative action/equal opportunity employer. M/F/Disabled/Vets.

Posted 11/17/21

Catholic Charities Southwest Ohio is currently accepting applications for a Full Time Preferred Communities Case Manager in our Refugee Resettlement Services program.

As the official refugee resettlement agency for the Greater Cincinnati area, Catholic Charities Southwestern Ohio has resettled over 12,000 refugees since 1980. Catholic Charities is ready to welcome and support them to rebuild a new life in Greater Cincinnati. There is already a pipeline of refugees fleeing from other countries whom we are resettling, including the Congo, Syria and Sudan. We know Cincinnati is a welcoming and generous community.

Come and join our team!  There is an opportunity for you to participate in our mission for world class compassion and hospitality. As the Preferred Communities Case Manager—Refugee Resettlement Services, you will provide trauma-informed Intensive Case Management and family-centered interventions to ORR-eligible individuals experiencing any of the following vulnerabilities:  single parents/guardians, clients with physical disabilities or medical conditions requiring ICM, clients with mental health needs, elderly and homebound clients, youth who have spent many years in refugee camps, survivors of domestic violence or gender-based violence, secondary migrants new to the area, and clients who need social adjustment supports.

This position will work out of our Cincinnati MidPointe office location (7162 Reading Rd, Cincinnati, OH 45237) normal working schedule is Monday-Friday, 8:30am-4:30-pm, and reports to the Case Management Supervisor, Refugee Resettlement Services.

CCSWOH offers comprehensive benefits package including group health, dental, vision insurance, 401k employer contribution, employee assistance plan, life insurance, and disability coverage.  Visit https://benefits.catholiccincinnati.org/ to view specifics on group insurance coverage.  Immediate eligibility of 15 days of PTO and 11 paid holidays per year.

Job Responsibilities:  

• Provide case management services in accordance to the Preferred Communities Program Plan, including:
• Complete initial assessment and submit to USCCB through MRIS online system within 7 days of client enrollment
• Complete interim assessment every 90 days and submit to USCCB through MRIS online system by the 104^th day
• Complete closing assessment and submit to USCCB through MRIS online system within 14 days of case closure date
• Record external referrals in agency client database system
• Develop self-sufficiency service plans in conjunction with client
• Meet with clients on caseload at least once every 30 days (but more often as appropriate for clients with exceptional needs) for at least 6-12 months or until self-sufficiency is reached
• Maintain caseload of 15-30 clients.
• Connect clients to community resources to help address needs and benefit their daily living (i.e. food pantries, thrift stores, faith communities)
• Ensure case files, both paper and electronic, are kept up to date with the required documentation as set forth in the Cooperative Agreement and program guidelines.
• Complete case notes for all client interactions and ensure information is entered into the program database in a timely manner per documentation policy procedures.
• Maintain communication and cultural understanding with clients, between clients and partners, the Agency, and the community.
• Work collaboratively with student interns and volunteers.
• Assist with preparation of program reports.
• Collaborate with Refugee Resettlement Services staff as needed to ensure that clients are receiving the services they need to achieve their goals.
• Other duties as assigned

Required Qualifications and Skills:

• Bachelor degree in social work or related field
• Demonstrated ability to conduct client assessments, develop service plans, implement interventions, and evaluate service effectiveness
• Knowledge of local health care system and community resources
• Demonstrated ability to work with a variety of cultures, partners and groups; excellent communication skills, organizational and facilitation abilities; Flexibility and adaptability to work with varying client needs and clients from other cultures
• Must be accurate, detail oriented and organized
• Ability to work well in team environment
• English required, foreign language skills a plus.
• Proficient in computer-based client database systems and Microsoft Office Suite.
• Valid driver’s license

 Preferred Qualifications and Skills:

• At least two years’ experience providing case management services
• State of Ohio LSW
• Experience working in refugee resettlement or with refugee/immigrant populations
• Proficiency in a foreign language native to refugee populations, such as Swahili, Kinyarwanda, Arabic, French, Tigrinya

 Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues

 Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

• Use hands to manipulate, handle, feel, and control items or equipment;
• Talk to other employees/clients and hear them;
• See and be able to read, write, and interpret written documents;
• Occasionally lift and move objects weighing up to 25 pounds.

About Catholic Charities and Organizational Responsibility:

For more than 100 years, Catholic Charities has served the Archdiocese of Cincinnati. Our programs have changed over the years, but our commitment to serve the poor, protect the vulnerable and welcome the stranger has not wavered. Our mission is to Serve, Enlighten and Empower. We serve local families and change local lives.

Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Starting pay range for this position is between $18.50-$19.26/hr, depending upon experience.

Catholic Charities Southwest Ohio is proud to be an affirmative action/equal opportunity employer. M/F/Disabled/Vets.

Posted 11/10/2021

Catholic Charities Southwest Ohio is currently accepting applications for a Full Time Job Developer with our Refugee Resettlement Program.

As the official refugee resettlement agency for the Greater Cincinnati area, Catholic Charities Southwestern Ohio has resettled over 12,000 refugees since 1980. Catholic Charities is ready to welcome and support them to rebuild a new life in Greater Cincinnati. There is already a pipeline of refugees fleeing from other countries whom we are resettling, including the Congo, Syria and Sudan. We know Cincinnati is a welcoming and generous community.

Come and join our team!  There is an opportunity for you to participate in our mission for world class compassion and hospitality. As the Job Developer, you will provide employment services for clients served in the Refugee Resettlement Services Program during and following the Resettlement and Placement service period.  Clients include refugees and other immigrants with work authorization. This position coordinates client job placement, employer recruitment and engagement and assists with tailored job training classes to promote client self-sufficiency.

This position will work out of our Cincinnati Mid-Pointe office location (7162 Reading Rd, Cincinnati, OH 45237) normal working schedule is Monday-Friday, 8:30am-4:30-pm, and reports to the Case Management Supervisor.

CCSWOH offers comprehensive benefits package including group health, dental, vision insurance, 401k employer contribution, employee assistance plan, life insurance, and disability coverage.  Visit https://benefits.catholiccincinnati.org/ to view specifics on group insurance coverage.  Immediate eligibility of 15 days of PTO and 12 paid holidays per year.

Job Responsibilities:  

• Works with targeted businesses and industry to develop potential worksites and employment opportunities for clients. Negotiates work site training agreements or special accommodations.
• Conducts direct job placement and interviews in coordination with clients and employers.
• Monitors and tracks success following job placement with both refugees and employers in accordance with federal guidelines and serves as a resource to assist with post-placement transition.
• Complete intake and assessments on clients assigned to case load within required time frames.
• Develop family centered self-sufficiency plans for clients on assigned case load. Assist clients in achieving the targets identified in the plan by working with them to eliminate barriers.
• Develop individual employment plans for adult members of assigned case load that take into account client’s work history, language skills, residence, family status, job market and more.
• Ensures case files, both paper and electronic, are kept organized and up to date with the required documentation, documenting the entire client employment process; contributes to time sensitive reports and statistics in accordance with agency guidelines and funding requirements on all services provided.
• Completes case notes for all client interactions and ensures information is entered into the program database and the State database systems in a timely manner per documentation policy procedures.
• Serves as primary contact person for employers and maintains database of current and potential business partners.
• Contributes information and support for the creation of job training classes and community partnerships that matches local employer needs and promotes job placement for clients with limited English proficiency.
• Updates the RSS state webtool weekly for RSS eligible clients.
• Organizes, orientates, and utilizes volunteers, mentors and outside presenters as appropriate and necessary.
• Assists as needed with barrier removal and client preparation for employment to enhance their job placement potential and employment retention, including transportation training to employment placement.
• Assists employers in explaining employment benefits to clients and assists clients in notifying Job and Family Service of changes in employment.
• Collaborates with Refugee Resettlement Services staff as needed to ensure that clients are receiving the services they need to achieve their goals.
• Attends all appropriate meetings.
• Performs other duties as assigned.

Required Qualifications and Skills:

• Bachelor’s degree in social services, marketing, community relations, business or related field; or equivalent work experience.
• Must have excellent public speaking and record keeping skills.
• Ability to work with multicultural caseload and ethnically diverse staff and serve as strong advocate for refugees.
• Ability to work well in team environment and provide direct client services as needed.
• Strong communication skills, flexibility and patience is a must.
• Prior experience with job development, job counseling/training and/or social services provisions.
• Ability to develop and nurture employer contacts.
• English required, foreign language skills a plus
• Proficient skill in utilization of computer-based client tracking and Microsoft Office
• Valid Driver’s License. 

Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues 

Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

• Use hands to manipulate, handle, feel, and control items or equipment;
• Talk to other employees/clients and hear them;
• See and be able to read, write, and interpret written documents;
• Occasionally lift and move objects weighing up to 15 pounds.

About Catholic Charities and Organizational Responsibility:

For more than 100 years, Catholic Charities has served the Archdiocese of Cincinnati. Our programs have changed over the years, but our commitment to serve the poor, protect the vulnerable and welcome the stranger has not wavered. Our mission is to Serve, Enlighten and Empower. We serve local families and change local lives. 

Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Starting pay range for this position is between $18.37-$22.54/hr, depending upon experience.

Catholic Charities Southwest Ohio is proud to be an affirmative action/equal opportunity employer. M/F/Disabled/Vets.

Posted: September 29, 2021

Catholic Charities Southwest Ohio is currently accepting applications for a Full Time Case Manager—Refugee Support Services with our Refugee Resettlement Program.

As the official refugee resettlement agency for the Greater Cincinnati area, Catholic Charities Southwestern Ohio has resettled over 12,000 refugees since 1980. Catholic Charities is ready to welcome and support them to rebuild a new life in Greater Cincinnati. There is already a pipeline of refugees fleeing from other countries whom we are resettling, including the Congo, Syria and Sudan. We know Cincinnati is a welcoming and generous community.

Come and join our team!  There is an opportunity for you to participate in our mission for world class compassion and hospitality. As the Case Manager—Refugee Support Services, you will provide case management services to refugees and families. You will assess individual and family needs and provides case management to eliminate barriers that are identified through the creation of a family self-sufficiency plan and individual employment plan.  This position works collaboratively with community and internal partners to establish a continuum of care for refugees and their families served through the program. This position assists with serving secondary migrants, asylees and refugees outside of their initial Reception & Placement period as needed to promote self-sufficiency.

This position will work out of our Cincinnati MidPointe office location (7162 Reading Rd, Cincinnati, OH 45237) normal working schedule is Monday-Friday, 8:30am-4:30-pm, and reports to the Case Management Supervisor, Refugee Resettlement Services.

CCSWOH offers comprehensive benefits package including group health, dental, vision insurance, 401k employer contribution, employee assistance plan, life insurance, and disability coverage.  Visit https://benefits.catholiccincinnati.org/ to view specifics on group insurance coverage.  Immediate eligibility of 15 days of PTO and 11 paid holidays per year.

Job Responsibilities:  

• Complete intake and assessments on clients assigned to case load within required time frames set forth in Refugee Support Services protocol.
• Develop family centered self-sufficiency plans for clients on assigned case load. Assist clients in achieving the targets identified in the plan by working with them to eliminate barriers.
• Develop individual employment plans for adult members of assigned case load. Assist clients in achieving the targets identified in the plan by working with them to eliminate barriers.
• Connect clients to public benefits and Agency services, including Medicaid, Food Stamps, Housing, ESL and Employment services, and ensure an understanding of how to access them after case management services end.
• Connect clients to community resources to help address needs and benefit their daily living (i.e. food pantries, thrift stores, faith communities)
• Meet with walk-in clients during designated hours to assess service needs, enroll in program services and provide community referrals.
• Ensure case files, both paper and electronic, are kept up to date with the required documentation as set forth in grant and program guidelines.
• Complete case notes for all client interactions and ensure information is entered into the program database and the State database systems in a timely manner per documentation policy procedures.
• Maintain communication and cultural understanding with clients, between clients and partners, the Agency, and the community.
• Provide case management services to secondary migrants, asylees, parolees and refugees to reduce barriers to employment and promote self-sufficiency.
• Collaborate with Refugee Resettlement Services staff as needed to ensure that clients are receiving the services they need to achieve their goals.
• Other duties as assigned

Required Qualifications and Skills:

• Bachelor degree in social services or related field or equivalent work experience.
• Demonstrated ability to work with a variety of cultures, partners and groups; excellent communication skills, organizational and facilitation abilities.
• Flexibility and adaptability to work with varying client needs and clients from other cultures
• Ability to work well in team environment
• English required, foreign language skills a plus.
• Proficient in computer-based client database systems and Microsoft Office Suite.
• State Motor Vehicle Operator’s License that meets CCSWOH current carrier guidelines.

 Preferred Qualifications and Skills:

• Experience working in refugee resettlement or with refugee/immigrant populations
• Proficiency in a foreign language native to refugee populations, such as Swahili, Kinyarwanda, Arabic, French, Tigrinya

 Work Environment:

Typical office environment, with minimal exposure to excessive noise or adverse environmental issues

 Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

• Use hands to manipulate, handle, feel, and control items or equipment;
• Talk to other employees/clients and hear them;
• See and be able to read, write, and interpret written documents;
• Occasionally lift and move objects weighing up to 25 pounds.

About Catholic Charities and Organizational Responsibility:

For more than 100 years, Catholic Charities has served the Archdiocese of Cincinnati. Our programs have changed over the years, but our commitment to serve the poor, protect the vulnerable and welcome the stranger has not wavered. Our mission is to Serve, Enlighten and Empower. We serve local families and change local lives.

 Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.

Starting pay range for this position is between $18.50-$19.50/hr, depending upon experience.

Catholic Charities Southwest Ohio is proud to be an affirmative action/equal opportunity employer. M/F/Disabled/Vets.

Position will be open until filled.

Posted:  08/25/2021

Catholic Charities Southwest Ohio is currently accepting applications for a Full Time Administrative Assistant with our Refugee Resettlement Program.

As the official refugee resettlement agency for the Greater Cincinnati area, Catholic Charities Southwestern Ohio has resettled over 12,000 refugees since 1980. Catholic Charities is ready to welcome and support them to rebuild a new life in Greater Cincinnati. There is already a pipeline of refugees fleeing from other countries whom we are resettling, including the Congo, Syria and Sudan. We know Cincinnati is a welcoming and generous community.

Come and join our team!  There is an opportunity for you to participate in our mission for world class compassion and hospitality. As the Refugee Resettlement Services Administrative Assistant, you will serve as an integral part of the Refugee Resettlement team, helping to support the program staff.  This position supports the program staff with organization, administrative work, client triage, referrals, data management, continuous improvement and reporting.

This position will work out of our Cincinnati MidPointe office location (7162 Reading Rd, Cincinnati, OH 45237) normal working schedule is Monday-Friday, 8:30am-4:30-pm, and reports to the Director of Refugee Resettlement Services

Job Responsibilities:  

• Receives all phone calls for the resettlement staff where a specific person is not requested, screen, triage and direct calls to appropriate staff member.
• Provide general information about the Refugee Resettlement program and services it offers to callers and visitors.
• Maintain, support and enter data for all Refugee Resettlement programs into databases. Create audit reports and resolve any discrepancies. Extract and distribute reports from database for internal and external use.
• Track outcomes for Refugee Resettlement grants. Prepare reports as requested. Ensure monthly completion of staff time sheets for grant billing.
• Maintain program case documentation and data management tool.
• Review cases for Continuous Quality Improvement and chart compliance. Update and maintain client’s case files, and refugee database.
• Assist staff by creating case files, pre-filling forms and ensuring effective process for chart management.
• Oversee the administration, input and reporting of the client satisfaction surveys.
• Provide Administrative Support to the Director of Refugee Resettlement.
• Attend Quarterly Consultation meetings and take meeting minutes.
• Manage an electronic annual calendar of Refugee Resettlement activities and services.
• Assist with volunteer scheduling and onboarding of new volunteers.
• Order, receive and distribute office supplies and business cards for Refugee Resettlement staff members. Order, distribute and keep inventory of bus passes.
• Perform clerical duties such as photocopying, faxing and filing.
• Coordinate logistics for Refugee Resettlement special events.
• Provide case triage for walk-in clients.
• Assist with intake assessments for secondary migrants and asylees and assist with case planning and implementation as needed.
• Other duties as assigned by immediate supervisor.

Required Qualifications and Skills:

1. High School Diploma or equivalent required,
2. Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point) and aptitude to quickly learn other software applications.
3. Excellent standard keyboarding skills.
4. Knowledge of and experience with office management systems and procedures.
5. Excellent time management skills and ability to manage workflow and prioritize workload.
6. Culturally competent with diverse, international clients and individuals with limited English proficiency.
7. Attention to detail and problem solving skills.
8. Excellent written and verbal communication skills.
9. Strong organizational and planning skills.

Preferred Qualifications and Skills:

1. Bachelor’s degree
2. Previous experience working with Salesforce

Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.