When Parents Bully the School: A Mini-Master Class for Principals on Handling Challenging Parents

Specific strategies geared specifically for principals on how to handle the uncooperative, unreasonable, or angry parent. How do you calm that parent down and motivate him/her to work in partnership with the school? What shouldn’t you say to an angry, bullying parent and why, and what should you say and do?

Highlights Include: the real reason why some parents bully the school; the disarm-and-defuse method for getting a frustrated parent to listen; how to handle “not my child” denial syndrome; the different types of challenging parents and how to identify and work successfully with each; the typical mistakes some principals make when dealing with an upset parent and how to avoid them; what to do when a teacher is blindsided by a parent and you feel caught in the middle; how to communicate with truth and compassion; how to de-escalate a tense situation with a parent, among other tools for inspiring trust and mutual growth.

Register