Posted: 3/11/22
The Couple to Couple League is seeking a Central Office Receptionist.
Couple to Couple League Mission
To inspire, educate and support couples in family planning that is natural, effective, healthy, and consistent with God’s plan for life, love and marriage.
Our Vision
We strive to create a global community of inspired married couples supported in the lifelong practice of natural family planning.
We believe learning and practicing NFP helps couples learn how to love one another fully and unselfishly. This translates into happy, stable marriages and families, open to life and sexual virtue.
Simply put, we want to help couples Live the Love they are called by God to experience as husband and wife.
Job Overview:
• Full-time position
• Monitor primary email box answering approx. 20 emails/day; monitor secondary email box
• Answer phones and monitor voicemail replying to calls/messages
• Monitor Chatbot and answer customer questions, monthly stats reporting
• Work with accounting systems for invoicing, creating customers, making occasional deposits
• Support CCL store purchases online & phone orders
• Perform and/or support shipping personnel with shipping, inventory, ordering supplies, and printing shipping inserts.
• Support Office Manager in other duties as necessary
• Primary work location Norwood, OH; hours: 8:30 am – 4:30 pm, 30 min. lunch
Ideal Qualities:
• Good communication skills, trustworthy, positive attitude, problem solver
• Phone skills are essential: must be comfortable communicating on the phone, making calls, returning calls, leaving messages, answering customer questions, or directing them to the proper staff person; use online phone/voicemail system
• Strong writing skills recommended
• Ability to learn and work in multiple systems at the same time/quickly jump between systems, or using the systems while talking with a customer
• Ability to multitask and maintain excellent customer service while also looking through systems
• Comfortable working with remote team members, reaching out when you do not know the answer to something
Background & Experience:
• HS diploma
• Customer service experience
• Working familiarity with MS Office – Outlook, Word, Excel, PowerPoint
• Mac or PC experience